1. The product guarantee is ONLY available for registered commercial Companies with active business in the past 2 years in Hong Kong or Singapore. 
2. The product guarantee is ONLY available for Companies with less than 200 employees in Hong Kong and Singapore.
3. The company will need to engage a professional forensic firm when receive a ransomware demand. The product guarantee will be paid to the professional forensic firm directly by Hoplite Technology Limited. 
4. All company devices must maintain a valid and paid license. 
5. All company device MUST always enable AP Lens protection and MUST NOT disable AP Lens protection without first notifying Hoplite Security Team.
6. When AP Lens protection is found disabled or not effective or malfunction on any device within scope, the Company MUST notify Hoplite Security team within 3 hours. 
7. The product guarantee is ONLY applicable to ransomware attack on company devices. It does not include personal devices which are not registered on company asset inventory. 
8. The product guarantee is ONLY applicable to ransomware attack demand happen on Windows 10 or above, MacOS 11 or above, iOS 15 or above and Android OS v11 or above. Network storage devices, Windows Servers and Linux systems are excluded. 
9. Companies with business involving gambling, adult contents, crypto assets, military, cybersecurity and cloud computing are excluded.
10. Company with self hosting email servers, file server and web servers MUST follow industry security standards on the server setup. 

11. In the event of any dispute arising from or in connection with the program, the decision of the Hoplite Technology Limited is final and conclusive.